Terms and Conditions

These terms apply to everything you buy from sendb00ks.com: books, objects and memberships. By placing an order you agree to them.

1. About us

Sendb00ks is run by Sendb00ks Ltd, HR-241, 130–150 Hackney Road, London E2 7QS.

Write to us at contact@sendb00ks.com. We reply within five working days.

2. Orders and prices

Prices are in pounds sterling. The price you see is the price you pay for the item: any VAT is included.

Your order is accepted when we send a confirmation email. If an item is out of stock or wrongly priced, we will tell you and refund anything you have paid for it.

Payment is taken in full when you order.

3. Shipping, duties and taxes

We send every parcel from London by tracked post. Sendb00ks pays the import duties and taxes on parcels sent abroad, so you should have nothing to pay on delivery.

If a carrier asks you for a charge on a Sendb00ks parcel, do not pay it before writing to us. We will sort it out with them.

Please make sure your address is complete and correct. A parcel returned to us because of a wrong or incomplete address is re-sent at your cost.

4. Memberships

A Sendb00ks membership lasts one year from the day you join. One membership includes two deliveries a year, together with the other benefits described on the membership page.

• Price: £150 a year in the UK, postage included; £210 a year worldwide, of which £60 covers shipping and handling.
• Payment: taken once a year, in advance, when you join and on each renewal.
• Renewal: your membership renews automatically each year. We will email you before it renews. If the price changes, we will tell you at least 30 days before.
• Cancelling renewal: you can stop your membership renewing at any time from your account or by writing to us. It then ends at the close of the year you have paid for.
• Contents: we choose each parcel's books and objects. If an edition is delayed, we may change what a parcel holds or when it ships.

5. Refunds

As Sendb00ks covers postage, duties and taxes, memberships are non-refundable. No full or partial refunds are given for a membership year, including for the second parcel, events or Diary access.

Instead of a refund, you may:

• Pass your membership on to someone else for the rest of the year.
• Pause your second parcel and receive it later.

Your legal right to cancel. If you live in the UK or the EU, the law gives you 14 days to change your mind, counted from the day you receive your first parcel. To use it, write to us within those 14 days and return the parcel unused, at your own cost, within 14 days of telling us. We refund your payment within 14 days of receiving the books back, less any loss in value if they have been handled beyond a quick look. After those 14 days, the membership cannot be refunded.

This section does not affect your rights if something arrives damaged or not as described (section 7).

6. Gift memberships

A gift membership lasts one year and does not renew. It starts when we send the welcome card, unless you ask us to hold it for a date.

Gift memberships are non-refundable on the same terms as section 5. The right to cancel belongs to the person who paid. The recipient may pass the membership on.

7. Books and objects

Returns. You may return books and objects bought on their own within 14 days of receiving them, unused and in their original condition, at your own cost. We refund the item and the standard postage within 14 days of receiving it back. Signed, inscribed or made-to-order items cannot be returned unless they are faulty.

Damaged or lost parcels. If something arrives damaged, or a parcel has not arrived within 30 days of dispatch, write to us with a photograph or your order number. We will replace it or refund it.

8. Events and the Diary

Members' events are announced by email. Places are limited and offered first come, first served. An event may be moved or cancelled; event places cannot be exchanged for money.

The Diary is open in full to members while their membership is active. Its texts and images belong to their authors and Sendb00ks, and may not be copied or republished without permission.

9. Liability, changes and law

We are not responsible for delays caused by carriers, customs or events outside our control, though we will help you trace any parcel. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. The version on the website when you order, or when your membership renews, is the one that applies.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protections of the law where you live.